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Purchase & Enrollment Policy

Overview

This policy establishes the terms and conditions for purchasing Umoja Global Institute (UGI) professional development courses. It applies to all purchasers—whether institutions or individuals—and covers payment, enrollment, refunds, and general terms of participation.

UGI is a program of the Umoja Community Education Foundation. All courses are delivered through the Canvas Learning Management System.

How to Purchase UGI Courses

UGI courses are available through three purchasing pathways, each designed for a different type of purchaser.

All prices are listed in U.S. Dollars (USD).

Enrollment Codes

This section applies to institutional invoice purchases and credit card bulk purchases.

• Code Generation: Enrollment codes are generated electronically. The number of codes matches the number of seats purchased and codes are delivered to the primary contact listed on the request form.
• Validity Period: Enrollment codes are valid for 12 months from the date of generation and may be used for any available cohort within that period.
• Expiration: Codes not redeemed within 12 months expire automatically and are not eligible for refund or reactivation. Extension requests must be submitted in writing before expiration and are granted at UGI’s sole discretion.
• Pricing Tier: UGI reserves the right to limit code redemption to cohorts at the same pricing tier as originally purchased.
• Transferability: Codes may be reassigned internally by the purchasing institution but may not be resold or distributed outside the purchasing organization.

Course Structure & Cohort Schedule

UGI courses are cohort-based with structured start and end dates. Each cohort runs for approximately four weeks. Course content is asynchronous but must be completed within the cohort timeframe.

• Enrollment Windows: Enrollment opens the month prior to each cohort start date and closes before the cohort begins.
• Seating: Capacity is limited and enrollment is first-come, first-served.
• Completion: Participants who successfully complete all course requirements receive a micro-credential certificate. Partial completion does not qualify for certification.

Refund Policy

How to Request a Refund

• Email: accounting@umojacommunity.org
• Include: Your invoice number or purchase confirmation number and the reason for the request.
• Processing Time: Approved refunds are processed within 5–7 business days and returned to the original payment method.

Chargebacks

Payment disputes filed as chargebacks with credit card companies may result in immediate course access revocation and account review. UGI reserves the right to pursue recovery of costs associated with fraudulent chargebacks.

Billing Disputes

Billing disputes must be submitted in writing within 15 calendar days of the invoice date (for invoice purchases) or the purchase date (for credit card purchases).

A billing dispute is not a refund request and does not extend refund eligibility. Disputes should be sent to:

Umoja Community Education Foundation
Finance Department
1801 7th St, Ste 100
Sacramento, California 95811
Phone: 916-661-6455
Email: accounting@umojacommunity.org

Acceptable Use

By enrolling in a UGI course, participants agree to use the platform and course materials for professional development purposes only. Participants agree to:

• Not share login credentials with others
• Not record, reproduce, or redistribute course content without written permission
• Engage respectfully with instructors and fellow participants
• Comply with Canvas Learning Management System terms of service

UGI reserves the right to monitor platform usage for compliance. Violation of these terms may result in immediate course access revocation without refund.

Intellectual Property

All course content, materials, and resources are the intellectual property of Umoja Community Education Foundation and its content creators. Purchasers receive a limited, non-transferable license to access course content for personal professional development only.

Limitation of Liability

Umoja Community Education Foundation’s liability for any claim arising from course purchase or participation shall not exceed the amount paid for the course. UGI is not responsible for technical issues beyond its control (such as internet connectivity or device compatibility), loss of access due to user error or violation of acceptable use terms, or participant outcomes or career advancement.

Privacy & Data Use

Personal information collected during purchase and enrollment is used solely for processing payment and delivering course access, communicating course updates and completion information, and improving UGI program quality through anonymous evaluation data.

UGI does not sell or share personal information with third parties except as required to process payments (Stripe) or deliver courses (Canvas).

Course Cancellation by UGI

UGI reserves the right to cancel a cohort due to low enrollment or unforeseen circumstances. In such cases, participants will be notified at least 7 days prior to the scheduled start date. Full refunds will be issued for cancelled cohorts, and participants may alternatively transfer to a future cohort.

Governing Law

This policy shall be governed by the laws of the State of California.

Policy Amendments

UGI reserves the right to amend this policy as necessary. Material changes will be communicated to affected purchasers in advance. Continued use of UGI services constitutes acceptance of policy updates.